FREQUENTLY ASKED QUESTIONS

If you are purchasing more than 10 Van Eye devices for your business or fleet please contact our team by emailing your enquiry to sales@thevaneye.com

Changed your mind? You can return your Van Eye device within 14 days of delivery for a full refund, provided it is unused and in its original packaging.

Van Eye is covered by a 12-month limited warranty from the date of purchase.

Our standard UK delivery is estimated at 3-5 working days. Items are dispatched within 1-2 working days. You will receive a tracking link via email upon dispatch.

We would strongly recommend informing your lease provider that you intend to install the system prior to the system being installed. Van Eye is an additional security feature designed to help prevent van break-ins and tool theft. As such, it is generally viewed as a positive addition to your vehicle. However, we also recommend informing your insurance provider that the system has been installed to ensure your policy details are also up to date.

Van Eye is an additional security feature designed to help prevent van break-ins and tool theft. As such, it is generally viewed as a positive addition to your vehicle. However, we recommend informing your insurance provider that the system has been installed to ensure your policy details are up to date.

Van Eye is supplied with a step by step instruction gude and cutting tool to make fitting the product really simple. It should only take about 5 minutes to install to your vehicle – please refer to our installation guide for fitting advice.

It should only take about 5 minutes to install to your vehicle – please refer to our installation guide for fitting advice.

You will need a measuring tape, a marker pen, a power drill, a small steel drill bit (3-5mm), a step steel drill bit (4-22mm) and a 20mm spanner.

You should also make sure you have all the necessary safety equipment to ensure your own safety whilst fitting the device. We would recommend wearing safety goggles and gloves particularly whilst drilling holes through the van door and whilst positioning the Van Eye device through the cut metal hole in the door panel as the edge of this hole will be very sharp.

When someone gets close and looks through the fisheye lens a small external sensor activates the device. This triggers the internal van light, revealing an ultra-wide lit view of the inside of the van. Showing that there are no tools or valuables inside – discouraging potential thieves from attempting a break-in.

No – Van Eye is battery-powered and designed for low energy consumption. It can last up to 12 months with 4 AA batteries, with no connection to your vehicle’s electrical system required.

Yes. Van Eye’s built-in light activation works in all lighting conditions, ensuring thieves can clearly see the empty van interior even at night.

Yes – Van Eye is built to withstand all weather conditions. Its durable, weather-resistant housing means it continues to function reliably through rain, frost, and fluctuating temperatures.

Van Eye uses a powerful 30W COB LED light source, producing a bright and even illumination inside the van. It’s more than enough to clearly reveal the interior – day or night – making it obvious to any onlooker that the van is empty.

Thanks to the Type 22 – 220° high-definition fisheye glass lens, Van Eye provides an ultra-wide field of view. When the sensor activates the internal light, anyone looking through the lens can see the full width and depth of the van interior.

Yes – Van Eye features a built-in power switch on the inside of the van. You can easily switch it off when not in use or if you’re storing tools inside and don’t want the interior to be illuminated. This helps conserve battery power and gives you full control over when the system is active.